Privacy Policy

MAX LoadX is an Indian digital freight discovery and trip-management platform founded and led by Harshal Waghmare. It connects truck owners, drivers, fleet operators, transport companies, and load owners. Privacy questions can be submitted through our public Support page.

• Account details such as name or business name, email address, mobile number, city, customer ID, and account type.
• Identity, driver, vehicle, farmer, or business verification details, including document numbers and uploaded KYC files.
• Load and truck listings, vehicle information, routes, dates, capacity, material, and freight-related details.
• Fleet-management records such as saved vehicle details, driver name, mobile number, driving-licence information, availability, and trip assignment history provided by an authorised fleet owner.
• Offers, approved contact requests, trips, delivery confirmation, agreed freight, detention amounts, user-recorded payment entries, payment method, date, reference, confirmation or dispute status, trip-dispute statements, requested resolutions, counterparty responses, uploaded dispute evidence, admin decisions, subscription requests, notifications, and reviews.
• Pickup, delivery, and device-provided GPS coordinates. During an active trip, an assigned truck owner may choose to share live location with the assigned load owner.
• Questions submitted to MAX AI and limited usage records used to enforce service limits.
• Support messages, account-deletion requests, and limited technical information used for security and abuse prevention.
• Channel Partner applications, referral codes and attribution, partner approval status, and commission review records.

• Create, authenticate, secure, and manage user accounts.
• Verify identity, business, driver, and vehicle eligibility.
• Publish appropriate marketplace listings and match loads with suitable trucks.
• Enable offers, approved contact exchange, navigation, live trip tracking, delivery confirmation, bilateral freight-payment records, settlement statements, and reviews.
• Help authorised fleet owners manage vehicles and drivers, prevent conflicting assignments, and coordinate active trips.
• Provide subscriptions, support, notifications, service protection, fraud prevention, and platform improvement.
• Receive, review, communicate about, and record outcomes for genuine trip disputes raised by assigned trip parties.
• Generate MAX AI responses to user-submitted questions.
• Review Channel Partner applications, attribute eligible referrals, prevent referral abuse, and administer approved commissions.

Location access is requested only when a user chooses a location-based feature, such as setting a pickup point, finding nearby loads, navigating, or sharing live trip location. Browser or device controls can stop location access. Stopping permission may prevent those features from working, but it does not automatically delete previously saved trip or listing locations.

Microphone access, when available, is used only after the user starts the voice-input feature. Voice is converted by the device/browser into a text request for MAX AI; MAX LoadX does not intentionally create an audio recording through this feature.

• Relevant profile and contact information may be shared with the other verified marketplace party after an offer, approved contact request, or trip assignment.
• An assigned driver's operational contact details may be visible only to the verified parties of that trip and authorised MAX LoadX administrators; they are not included in public listings or public tracking links.
• Limited listing information may be visible to platform visitors. Public vehicle numbers are masked and direct contact details remain controlled.
• Service providers may process data for authentication and databases (Firebase/Google), secure document storage (Supabase), hosting (Vercel), AI responses (OpenAI), and map or navigation functions.
• Information may be disclosed when required by law, legal process, safety, fraud prevention, or protection of users and the platform.
• Approved Channel Partners receive aggregate referral and commission information in their dashboard. They do not receive customer passwords or OTPs through this program.

MAX LoadX does not sell personal information for advertising.

Trip-dispute details are restricted to the assigned trip parties, authorised MAX LoadX administrators, relevant service providers, and persons or authorities to whom disclosure is legally required.

MAX LoadX uses authenticated access, server-side authorization, restricted database rules, private KYC storage, file validation, and encrypted HTTPS connections where supported by our service providers. No online service can guarantee absolute security, so users should protect their password and report suspected misuse promptly.

The app does not intentionally store full payment-card, bank-account, UPI PIN, CVV, OTP, or internet-banking credentials. For trip operations it may retain agreed freight and approved detention amounts, payment method, payment date, a transaction/reference number, optional notes, and confirmation or dispute status. Users should not enter secret banking credentials in any field.

Information is retained while an account is active and as reasonably needed to provide the service, resolve disputes, prevent fraud, enforce agreements, maintain security, and meet accounting or legal duties. KYC information is kept only for verification and legitimate platform or compliance needs.

A user can initiate deletion from the Account Deletion page. After identity verification, the account and associated personal data will be deleted or anonymized. Limited completed-trip or financial records may be retained when legitimately required for security, fraud prevention, disputes, accounting, or law; retained records will be restricted and personal identifiers minimized where possible.

• Review account and KYC status from Profile & KYC.
• Close or re-publish eligible marketplace listings.
• Stop live trip-location sharing from the trip screen.
• Reset the account password from the login page.
• Request correction, privacy support, or account deletion.

MAX LoadX is a commercial freight platform intended for adults aged 18 or older and authorized business representatives. It is not directed to children.

This policy may be updated when features, service providers, laws, or data practices change. The latest version and revision date will remain available on this page.